Privacy Policy

1. Data Controller

HolaRoof S.L. (registration number B22655179), Avenida Teodomiro 19, 03300 Orihuela, Alicante, Spain. For any data protection inquiries, contact us at info@holaroof.com.

2. Information We Collect

• Contact details - name, email address, phone number, and company information provided through forms or account registration.
• Technical data - IP address, browser type, device information, and website usage analytics collected automatically.
• Business information - company details, project data, and partnership inquiries submitted through our platform.
• Account data - login credentials, profile information, and preferences stored for registered users.

3. How We Use Your Data

• Responding to customer support inquiries and contact form submissions.
• Processing partnership applications and managing partner relationships.
• Providing access to our platform, including the 3D roof configurator and project management tools.
• Sending marketing communications (only with your explicit consent).
• Website analytics and service improvements.
• Compliance with legal obligations and business protection.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds under the GDPR:

• Consent - where you have given explicit consent (e.g., marketing communications).
• Contractual necessity - to perform a contract with you or take pre-contractual steps at your request.
• Legitimate interests - for our legitimate business interests, such as improving our services and preventing fraud.
• Legal obligation - to comply with applicable laws and regulations.

5. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of access - request a copy of the personal data we hold about you.
• Right to rectification - request correction of inaccurate or incomplete data.
• Right to erasure - request deletion of your personal data under certain conditions.
• Right to restrict processing - request limitation of how we process your data.
• Right to data portability - receive your data in a structured, machine-readable format.
• Right to object - object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent - withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@holaroof.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected. When data is no longer needed, it is securely deleted or anonymized. Account data is retained for the duration of your account and deleted upon account closure, subject to any legal retention requirements.

8. Third Parties

We may share your data with trusted service providers who assist us in operating our platform, subject to strict contractual data protection obligations. We do not sell your personal data to third parties. Data may be shared with authorities when required by law.

9. Cookies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.